Electro & Co ETM RTR Lite Electric Trail Machine

Delivery Options

Electro & Co bikes are dispatched from UK stock using specialist courier services. Customers can choose either boxed delivery or our professionally assembled Build & PDI service, which must be selected at checkout.

Typical delivery times:

• Boxed Delivery: 1–2 working days
• Standard Build & PDI: 3–5 working days
• Express Build & PDI: 2–3 working days

Delivery estimates are provided as guidance and may vary depending on stock location, workshop capacity and courier schedules.

Boxed delivery: The bike will arrive in its original shipping crate and require final assembly. Before being ridden, it must be correctly assembled and fully inspected by a competent, suitably qualified motorcycle mechanic.

The inspection must cover the complete bike, including factory-fitted parts, brakes, calipers, wheels, axles, handlebars, controls, suspension, drivetrain, electrical connections and all safety-critical fasteners.

Customers should retain evidence of professional assembly and inspection. Electro & Co’s manufacturer warranty specifically excludes faults or damage caused by incorrect installation, assembly or setup.

Build & PDI delivery: If selected at checkout, Garland Powersports will professionally assemble and PDI check the bike before delivery. Following transportation, the customer must still inspect the bike before its first ride for transit damage, loose components or anything requiring adjustment.

The bike must not be ridden until it has been fully inspected and confirmed safe. Regular pre-ride checks, servicing and maintenance remain the owner’s responsibility.

Electro & Co Manufacturer Warranty

Complete Electro & Co bikes include:

• 30-day limited manufacturer warranty against general manufacturing defects
• Six-month limited manufacturer warranty on powertrain components
• Powertrain cover includes the motor, controller, display and battery

Electro & Co also offers the original owner a 30% discount on replacement powertrain components during the first year of ownership, subject to its current manufacturer terms and claim approval.

Manufacturer warranty coverage is non-transferable and applies to the original purchaser.

Warranty does not normally cover:

• Incorrect installation, assembly or setup
• Normal wear and tear
• Tyres and inner tubes
• Brake pads and brake discs
• Chains and sprockets
• Crash, impact or accidental damage
• Misuse, abuse or neglect
• Water damage
• Overheating caused by use, setup or installation
• Damage caused by non-Electro & Co components
• Unauthorised modifications or repairs
• Lack of servicing or maintenance
• Damage caused by continued use after a fault appears

If a fault or safety concern appears, stop using the bike immediately and contact Garland Powersports.

We may require proof of purchase, the bike’s serial number, clear photographs, videos, error-code images and details of any modifications or non-standard components.

Where the cause cannot be confirmed remotely, the bike may need to be returned or collected for inspection before warranty eligibility and the appropriate resolution can be confirmed.

Do not return or ship a battery, motor, controller or other component without receiving instructions from Garland Powersports. Lithium batteries require specialist handling and cannot be sent through standard courier services.

Returns

Please contact Garland Powersports before returning an Electro & Co bike.

For a standard change-of-mind return, the bike must be unused, unmodified and returned with all original packaging, keys, chargers, manuals and accessories.

Bikes that have been assembled, ridden, damaged, modified or handled beyond what is reasonably necessary to inspect them may not qualify for a full change-of-mind refund. Any permitted deduction will be assessed in accordance with applicable consumer law.

This does not affect your rights where a bike is confirmed to have been faulty when supplied.

Nothing in these terms affects your statutory rights under UK consumer law.